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San Francisco’s dominant airline informed some traveo agencies that as of July 20 it will no longe r let them process credit and debiy card purchases for airline ticketsusing United’s merchant-processing Instead, such agencies would have to require travelers to pay with process card payments with the agency’se own merchant processing servicr and forward the cash to Unitedr or book the tickets on United’s web site usinf the traveler’s credit or debit card issuec by , (NYSE: V) , MA) (NYSE: AXP) and others.
An agent usingg United’s web site, bypassing such travel systemws as Apolloand Sabre, would not allow companiesd to capture the discounte they have negotiated with United nor would it allo w their travel agent to survey several carriers on a route to find the lowesyt price. “Several Bay Area companiew have deals with United Airlinesafor discounts,” said Marc Casto, president of Casto Travel, which isn’t among the agenciese that United has cut off from its merchant-processin service.
Casto says he’s reached out to some of the firm’ s corporate clients to express concernover United’s new card acceptance policy, but declined to discuss what was said in those conversations. United Airlines (NASDAQ: UAUA) did not respond to requestsx for comment. United is hoping to shiff the cost of accepting credit and debiyt cards onto selectedtravel agencies. Those agencies say the airline’s move shifts to them the risk for payingh out refunds if the carrier goes While it’s also likely to reduce the amount of moneyt that United has to keep in the bank to guardf against charge-backs, it would increase those requirements for the travel agents.
That’s a nonstarter for most agenciesx — and their banks, which wouldx have to honor charge-back requests that could tota billions of dollars in the event of anairlinr bankruptcy. “I don’t think there’sd any travel agency, including American Expresxs Travel, that could shoulder that liability,” Casto said.
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